In addition to the foundation requirements of on-time performance, frequency, reliability and convenience in transit systems, people expect a high-quality service provider, with an offer tailored to their needs. Passengers want a local, friendly, responsive service; they want to feel unique; they want to be considered, kept informed and reassured when the unexpected happens. Homo Urbanus expects a ´spirit of service´ centered on quality and a proactive attitude toward the customer. Delivering this has become a key concept that cuts across all sectors of activity - an essential lever for improving satisfaction and increasing trust, as well as being a predominant factor in brand choice and loyalty. We are very enthusiastic about India´s immense growth potential. Our company has consolidated its experience of Indian conditions. This experience includes a range of international technical experts who have an understanding of Indian conditions.
- Apurba Dhar, Director - Business Development, RATP DEV TRANSDEV INDIA