GMR Group-led Delhi International Airport has announced that Indira Gandhi International Airport (IGIA) has become the world’s second-best airport in the largest airport category — with passenger capacity of over 40 million passengers per annum (MPPA) — as per the Airports Council International (ACI) ASQ 2016 rankings.
“This achievement marks a significant improvement from the previous year’s rating, where the airport was No 1 in a smaller category of 25-40 million passengers per annum and No 6 globally. Delhi Airport has now joined the elite club of international airports handing over 40 MPPA,” said a press release.
DIAL’s ASQ score also increased substantially from 4.96 in 2015 to 4.99 in 2016 that helped IGIA scale over several other airports and attain the second position globally, only after Incheon, South Korea.
The release added that the airport has recorded substantial improvement after the GMR-led consortium took over operations in 2006. From the very low position of 101 ranking, DIAL made rapid progress over the years in enhancing the IGI Airport’s service quality and customer experience.