The artificial intelligence (AI)-enabled MyGov Corona Helpdesk bagged two awards under the categories ‘Best Innovation for COVID-19 – Society’ and ‘People’s Choice COVID-19 Overall Winner’, at the recently held CogX 2020, which is a prestigious Global Leadership Summit and Festival of AI & Emerging Technology held annually in London. The awards were won by the technical Partner of MyGov, JioHaptik Technologies Ltd.
MyGov is the world’s largest citizen engagement platform that facilitates two-way communication between the government and citizens in the world’s largest democracy. In the fight against COVID-19, MyGov, JioHaptik Technologies and WhatsApp team collaborated to develop AI-enabled MyGov Corona Helpdesk in the record time of five days including weekend.
MyGov Corona Helpdesk demonstrated the true spirit of a public, private and public partnership (PPPP), wherein Citizen centric services were provided by MyGov, the state-of-the-art technological solution including infrastructure were designed, developed, and deployed by JioHaptik Technologies and ideas are given by public were factored-in on daily basis to improve the services and solution.
In response to the COVID-19 outbreak, the MyGov Corona Helpdesk had received more than 76 million messages and processed over 41 million conversations. With the active involvement of government, JioHaptik and WhatsApp, this chatbot has assisted over 28 million Indians with information while providing a platform to get the latest information on COVID-19, curb rumors and misinformation.
Abhishek Singh, CEO, MyGov said that the right communication strategy and leveraging technology was an important strategy to deal with the pandemic. It was the endeavor of Digital India and its initiative MyGov to act as a bridge between citizens and government and ensure citizen participation and information dissemination on platforms that most citizens use. Towards this objective, MyGov Corona Helpdesk, developed in partnership with JioHaptik and WhatsApp, had really helped improve outreach and engagement.
Speaking on the win, CEO & Co-Founder of JioHaptik Technologies, Aakrit Vaish mentioned, “The government’s support was a key driver in building the ‘MyGov Corona Helpdesk in record time and being recognised at a global technology summit further bolsters our belief that technology is meant to benefit society in the long run. We would also like to acknowledge our healthcare professionals as the real winners of this honor who are battling this pandemic 24/7.”
The chatbot engages with citizens in a user-friendly manner with personalised information and updates on COVID-19, government advisories, advice of medical experts, stories of COVID19 survivors, myth busters and musical interludes through the positive harmonies campaign that also ensures that people are relaxed and stress-free. Innovative use of infographics, videos and podcasts have ensured that MyGov Corona Helpdesk remains a true friend of citizens in this crisis.
CogX is one of the world's largest events on AI, held annually in London with over 15,000 participants in attendance from the highest levels of business, government, industry, and research. The Cogx Awards are given out to the best innovations in AI and emerging technologies across the world. After a rigorous evaluation, Indian chatbot MyGov Corona Helpdesk was chosen among hundreds of entries that made a difference to society during the pandemic. Following a live digital pitch in front of a worldwide audience and esteemed judges, JioHaptik Technologies was awarded the honour for providing the AI-enabled solution that has helped safeguard millions of lives.