A Customer Satisfaction Survey conducted by the Airports Authority of India (AAI) between January and June this year in 52 small airports, having annual passenger load of less than 15 lakh, 14 airports, including Mangalore, share space in the Top 10. Hubli airport is ranked 19th. Of the 14, six are in the north, five in the south, two in the east and one in the west.
The airports were evaluated on 33 parameters, including availability of baggage trolleys, parking facility, waiting time in check-in queue, waiting time for security clearance, cleanliness, speed of baggage service, and ambience of the airport.
Officials concerned said that the survey is being conducted 1995-96 onwards, from the time of the inception of AAI. However, in the revised format, only three rounds have been undertaken. As for major airports, which handle traffic of more than 15 lakh, they are being surveyed by the Airports Council International under its Airport Service Quality programme, as this is a mandatory as per AERA guidelines.
Except for internet access and speed of baggage delivery, where it scored 3.84 and 3.99 respectively, the Bhubaneswar airport had scored above 4 in a scale of 5 in all the other 31 parameters. The Varanasi airport managed to get above-4 in all 33 aspects.
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