To make air travel experience better for passengers in case of flight disruption, global airlines body International Air Transport Association (IATA) on June 4 asked governments to consider adopting consumer protection regulations without territorial limitations. IATA chief Tony Tyler said in Cape Town that airlines are aligned with governments in wanting to get their passengers to their destinations on time. But sometimes that is just not possible.
Governments should set some simple guarantees on what passengers should expect in such situations. But un-harmonised and extra-territorial regulations can cause utter confusion for international travelers, Tony Tyler said at IATA annual conference which unanimously endorsed a set of core principles for governments to consider when adopting consumer protection rules.
Being stuck in Europe on a disrupted trip from the United States to Israel is bad enough for a passenger. Regulation shouldn’t worsen the situation by presenting them with a bewildering array of three conflicting passenger rights regimes, he said.
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