The facility offers an immersive environment where customers engage with digital capabilities shaping the future of people flow management and smart buildings.
In a first for India, KONE, a global leader in the elevator and escalator industry, has inaugurated its first Digital Experience Centre (DEC) in Pune. Part of the company’s digital transformation strategy, the launch reinforces its commitment to creating exceptional experiences for Indian customers through technology, data and innovation.
The KONE DEC provides an immersive environment where customers can see, experience and engage with digital capabilities shaping the future of people flow management and smart buildings. It brings together KONE’s business, technology and engineering expertise to demonstrate how digitalisation, connectivity, AI and data‑driven insights can create value across the building lifecycle.
Jussi Herlin, Executive Vice Chair, KONE; Philippe Delorme, President and CEO, KONE; and Nandan Nilekani, Co‑founder and Chairman of the Board, Infosys, jointly unveiled the DEC on October 9.
Philippe Delorme said, “Being the first of its kind in the elevator and escalator industry in the country, the Centre gives our customers an opportunity to experience how digitalisation, connectivity and AI are shaping the future of people flow. India is an important market for KONE, and this Centre brings innovation closer to our customers.”
Amit Gossain, Managing Director, KONE India, added, “The Centre gives customers a first‑hand view of how digital technologies can create value across the building lifecycle. As buildings become increasingly connected, we are focused on using data, AI and digital innovation to make them more responsive, efficient and sustainable.”
Built around the customer journey, the DEC offers interactive experiences spanning design and configuration, product demonstrations and digital interfaces, customer lifecycle visibility and real‑time service insights. Customers can explore how digital technologies support better decision‑making, transparency and proactive service management across different stages of a building’s lifecycle.
At the heart of the experience, KONE Studio enables customers to explore and configure elevator solutions digitally, while MyKONE provides visibility across projects, equipment and services throughout the customer lifecycle. E‑Link offers real‑time visibility into equipment status and operations, supporting proactive management, and a customer‑centric service dashboard consolidates key operational insights to give customers a unified view of performance. Together, these experiences demonstrate how digital solutions can create a more connected and responsive customer experience, from design to decision‑making.