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Improve services and engagement with users

Improve services and engagement with users

Arun Lakhani, Chairman and Managing Director, Vishvaraj Infrastructure, says users will pay for drinking water if service providers improve service and engagement levels. Lakhani, whose firm has successfully rolled out the much-acclaimed 'Nagpur 24x7 Water Supply Scheme' in partnership with the French firm Veolia, also feels that the government needs to enunciate a policy on water reuse to make treated water an attractive proposition for the industry.