Great infrastructure creates memorable human experiences on an ambitious scale, and Noida International Airport—set to be operationalised on June 15—reveals this truth through three interconnected lenses of the ‘place-process-people’ framework, writes Smitha Ranganathan. The first impression of a country is rarely formed in a monument, a marketplace, or a meeting room. It is often formed...
Tag: passenger experience
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DIAL Launches Family@DEL: First Family‑Centric Travel Initiative at an Indian Airport
The programme simplifies every stage of travel at India’s busiest airport, with tailored services for families that enhance the overall passenger experience. In a first for a major Indian airport, GMR AERO‑led Delhi International Airport Ltd (DIAL) has launched Family@DEL, a comprehensive initiative designed to make domestic departures more comfortable and stress‑free for families. The...
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Mumbai Airport Reports Sustainability Gains with Green Energy, Innovation
With 147 e‑gates and 30 per cent Digi Yatra adoption, CSMIA leads Indian airports in passenger‑centric digital transformation. Mumbai International Airport Ltd (MIAL), operator of Chhatrapati Shivaji Maharaj International Airport (CSMIA), has released its Sustainability Report for FY2024‑25, highlighting major progress in green energy adoption, waste management, community upliftment and digital transformation. India’s second busiest...